Finally, a native player support experience for console
Console gaming offers a high quality gaming experience, so why isn’t player support as delightful and engaging as it could be? It’s time to level up your player console support experience by offering in-game support, powered by Helpshift’s QR code API.
Console Customer Support Needs an Upgrade
Efficient support is critical to keep your players loving your game. It’s time to offer them a better support experience.
Today’s gamers demand frictionless support so they can get back to their game. Instead of keeping players in a unified, familiar experience when a problem arises, most games force players to:
- Wait hours in a queue for phone support
- Wait days for a response via email
- Spend more time searching for support on the web in a help forum
Give it a scan and try out Helpshift’s unified player support experience across your entire console entertainment platform
Take your players where they need to go.
Improve the player support experience with contextual support + automation
Contextual support allows for a smooth experience that yields a resolution in seconds
The Modern Support Journey is the new standard of excellent player support
Automatically pass through player information, device data, and context of the issue.
Automate the most common support issues to deliver quicker resolutions to players.
Tools for smart routing, player segmentation, and partial automation yielding better human support