Helpshift Onboarding Offerings


Our easy-to-implement platform and self-service tools are everything you need to start delivering mobile and web-based experiences.

Access to templates Configuration guide Sample test plan Automation and bots best practices Standard support and online resources Monthly webinars


Utilize your team's expertise and leverage Helpshift’s expertise to ensure a successful launch.

Live remote sessions Project kickoff Configuration coaching Training Go-live support and preparation Pre and post launch configuration audit Customized test plan


Helpshift resources will work as an extension of your brand’s implementation team to deliver custom enterprise solutions for your organization.

Designated Project Manager and Technical contact Onsite kickoff AI/bots strategy and configuration consulting Go-live training In-depth go-live support

Add-On Services

Begin with an assisted onboarding package, and select optional add-ons to accelerate your projects.

Technical Consultation

A designated Solution Architect

Expedited technical support

Creation of solution documentation

Predict AI Issue Classification

AI model training, roll-out, and label analysis

Post go-live analysis and review

Remote, hands-on training session

AI-powered issue and label analysis

Automation Bots Configuration

Design, build, and roll out ten automation bots

Post go-live analysis and review

Remote, hands-on training session

We’ve Got Your Back

Rest easy, Helpshift’s global team of technical support reps is here for you, noon or night. With offerings for both standard and premium support you’ll have access to 24-7 coverage and expedited response times for those mission-critical customer service moments.

24-7 Support


Global Support


Response SLAs

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Take the next step in your journey for next generation support