Helpshift Onboarding Offerings
Self-Service
Our easy-to-implement platform and self-service tools are everything you need to start delivering mobile and web-based experiences.
Access to templates
Configuration guide
Sample test plan
Automation and bots best practices
Standard support and online resources
Monthly webinars
Assisted
Utilize your team's expertise and leverage Helpshift’s expertise to ensure a successful launch.
Live remote sessions
Project kickoff
Configuration coaching
Training
Go-live support and preparation
Pre and post launch configuration audit
Customized test plan
Full-Service
Helpshift resources will work as an extension of your brand’s implementation team to deliver custom enterprise solutions for your organization.
Designated Project Manager and Technical contact
Onsite kickoff
AI/bots strategy and configuration consulting
Go-live training
In-depth go-live support
Add-On Services
Begin with an assisted onboarding package, and select optional add-ons to accelerate your projects.
Technical Consultation
A designated Solution Architect
Expedited technical support
Creation of solution documentation
Predict AI Issue Classification
AI model training, roll-out, and label analysis
Post go-live analysis and review
Remote, hands-on training session
AI-powered issue and label analysis
Automation Bots Configuration
Design, build, and roll out ten automation bots
Post go-live analysis and review
Remote, hands-on training session
