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Customer Service Trends & Insights

You Should Care about Mobile Gaming, No Matter Your App Type
7 min read

You should Care about Mobile Gaming, No Matter Your App Type

In this tribute to the Mobile Gaming industry, we will deep dive into the reasons why publishers of all app types including fintech, retail, food & drink, lifestyle, and education must take a look at the Mobile Gaming player support experience. A lot can be learned from their disruptive practices. Pioneers of the App Marketplace…

15 min read

Automated Customer Support for Apps: balancing the agent with automation

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1 min read

[PODCAST] Delivering Quality Service through Mobile Applications

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5 min read

How to Improve Resolution Time by Focusing on User Intent

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5 min read

Taking CSAT Surveys to the Next Level: Cater to the Modern App User

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5 min read

Do You Know What Your Users Think About Your App?

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7 min read

5 Foundational Features of Mobile In-App Knowledge Base Software in 2022

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7 min read

The Marriage Between Modern SDKs and In-App Customer Service

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7 min read

Why Intent Is the Future of In-App Customer Support Automation

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6 min read

Optimizing User Experience with In-App Feedback Bots

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3 min read

“Automated Game Error Reporting and In-App Player Support Done Right Part II” Webinar Recap

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[BLOG] Helpshift + unitQ: Do You Know What Users Think of Your App?

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