Customer Service is in our DNA

It takes remarkable people to make a remarkable platform.

Helpshift takes today’s consumer preferences for communication to heart.

Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement.

Our Values

Wow the Customer

We delight our customers with innovative technology, creative solutions, superior quality, value and service taking them beyond where they are today.

Take Ownership

We are empowered and empower others to take initiative whilst being accountable for our words, our actions, and results.

Be Transparent

We provide our People, Customers and Investors with the “good” and “bad” to create trust and make better decisions.

Humility in Excellence

We embrace the spirit of our roots – we dream big yet are guided by our ability to remain realistic and authentic whilst striving for excellence.

Respect & Empower

We create an inclusive environment for our people to do great work, collaborate for diversity of thought, and celebrate our successes.

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Our leadership