Console Gaming’s Latest Hero: The QR Code
While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with how to interact with them….
“Automated Game Error Reporting and In-App Player Support Done Right Part II” Webinar Recap
In Automated Game Error Reporting and Player Support Done Right Part I, we explored how Helpshift’s customer support platform and Backtrace’s error reporting tools elevate engineers and support agents with…
Player vs. Error Code
I’ve been gaming for decades. On Friday nights, my co-workers and I used to take over a conference room and network four Xbox consoles together so we could all play…
“The 2021 Helpshift Player Benchmark Report” Webinar Recap
Gaming companies benefited from the flood of new and returning players logging into their games throughout the pandemic. However, the biggest winners in the space didn’t just meet the increased…
“Automated Game Error Reporting and In-App Player Support Done Right” Webinar Recap
The modern customer support journey puts as much emphasis on providing users with a seamless experience as it does on resolving issues quickly from a cost-saving and operational efficiency perspective….
“Mobile Game Immersion: How to Keep Players Engaged” Webinar Recap
2020 was rough, but there was a shiny silver lining for the gaming industry: a dramatic spike in mobile activity. In this webinar, Unity Technologies, Helpshift, and Backtrace, discuss best…
“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions…
“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap
Simple bots can be used to automate tasks, speed time to resolution, and free up agents to tackle more complex issues. However, when you step up to building custom bots,…
3 Ways to Gauge Whether Your Customers Are Truly Happy
Depending upon your industry, it can cost as much as six times more to acquire new customers than it does to satisfy the ones you already have. That’s why businesses…
“The True Cost of Player Support” Webinar Recap
You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated with keeping players in the…
“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their “second screen.” Learn why you…